"Do you guys process returns or exchanges?" 

All sales are final. However for any products that are damaged, we do offer store credit. To request a return, please text our customer care line (803-386-1432) with an explanation of the request along with picture proof so that we may be able to process your return request. Garments must be unworn, and in its original packaging. Inquiries must be made within 2 days of the delivery date. We can not service any inquiries that are made beyond 2 days of the delivery date. 

 

"When will I receive my order?"

We process your order within 24 to 48 hours, excluding weekend and holidays. All orders are subject to USPS processing times which normally takes 1-5 business days. All orders are shipped USPS and come with a tracking number. Orders over $300 will ship with "signature required" upon delivery. 

 

"USPS tracking says that my order was delivered, but I did not receive it."

We are not responsible for packages once they leave our facility. For any claims or issues with the delivery of your package, please contact USPS.

 

"My package was delivered to the wrong address."

We are not responsible for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

 

"My package was delivered back to you guys."

If your order is returned to our facility by USPS due to any circumstances, you are financially responsible for any and all shipping costs correlated with your order. 

 

"Why was my order canceled?"

Unfortunately, your bank or our third party insurance company rejected this charge. There are several reasons that may cause this, however we are unaware why. Please contact your bank for more information. If your order was canceled, you will see a refund back to your account in 3-5 business days. 

 

"Do you guys make custom clothes?"